Terms & Policies

Effective date: 21 July 2026
Last updated: 21 July 2026

These Terms and Policies govern your use of the Elysian Solara website at elysiansolara.com.au, our enquiry and quote services, our email communications, and our official accounts and applications on third-party platforms including Facebook, Instagram and TikTok. By accessing or using any of these, you agree to these terms. If you do not agree, please do not use them.

These terms are publicly available, free of charge, without registration or login, over a secure HTTPS connection, at the permanent address https://elysiansolara.com.au/pages/terms-and-policies. Our Privacy Policy is at https://elysiansolara.com.au/pages/privacy-policy and forms part of these terms.

About Elysian Solara and Our Role
Use of This Website
Acceptable Use
Social Media and Platform Terms
User-Generated Content and Community Rules
Intellectual Property
Copyright and Intellectual Property Complaints
Wellness and Medical Disclaimer
Website and Content Disclaimer
Affiliate, Sponsorship and Supplier Disclosure
Marketplace and Lead Generation Disclosure
Shipping and Delivery Policy
Refunds, Returns and Consumer Guarantees
Warranty Policy
Freight, Installation and Site Preparation
Competitions and Promotions
Privacy and Data Protection
Limitation of Liability
Indemnity
Suspension and Termination
Governing Law and Disputes
Changes to These Terms
Contact Information

1. About Elysian Solara and Our Role

Elysian Solara is an Australian wellness education publisher, wellness technology marketplace, referral partner, affiliate partner and lead generation platform. Depending on the nature of the transaction or enquiry, we may act in one or more of these capacities.

Products and services featured on this website may be supplied by independent third-party suppliers. Unless Elysian Solara is expressly identified as the seller of record in your transaction documentation, contract terms, product warranties, delivery obligations, installation responsibilities and after-sales support are the responsibility of the relevant supplier.

Elysian Solara is an independent business. We are not affiliated with, endorsed by, sponsored by, or administered by Meta Platforms, Inc. (Facebook, Instagram), TikTok, Google, or any other platform.

2. Use of This Website

Eligibility

This website and our services are intended for adults aged 18 and over. They are not directed to children. By using this website you confirm that you are at least 18 years old.

Accuracy of Information

We endeavour to ensure the information on this website is accurate and up to date. However, product specifications, pricing, availability and content may change without notice. You should verify current information directly with the relevant supplier before making a purchase decision.

Website Availability

We do not guarantee that the website will be available at all times. The website may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.

3. Acceptable Use

You agree to use this website, our services and our social media accounts only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

use any of them in a way that could damage, disable, overburden or impair them, or interfere with any other person's use;
attempt to gain unauthorised access to any system, account, server or network;
scrape, harvest, crawl, data-mine or bulk-download content, or use automated means to extract data, except for search engine indexing that respects our robots directives;
use content from this website to train, fine-tune or develop any artificial intelligence or machine learning model without our prior written consent;
post, transmit or submit content that is unlawful, defamatory, harassing, hateful, discriminatory, threatening, obscene, sexually explicit, violent, misleading, or that promotes self-harm, dangerous activity, illegal goods, or regulated products;
make or repeat medical, therapeutic or curative claims about any product;
impersonate any person or entity, or misrepresent your affiliation with any person or entity;
submit spam, chain messages, unsolicited advertising, malware or malicious code;
submit false, fraudulent or deliberately incomplete information through any enquiry or quote form;
infringe any copyright, trade mark, privacy right or other right of any person;
use this website or our accounts in breach of any applicable law, or in breach of the terms of any platform through which you reach us.

This section applies to your interaction with Elysian Solara on Facebook, Instagram, TikTok and any other third-party platform, and to any Elysian Solara application that integrates with those platforms.

4.1 Our commitments

Elysian Solara complies with the terms, policies, developer terms, community guidelines and branding rules of every platform we operate on, including the Meta Platform Terms, the Meta Developer Policies, the Instagram Platform Policy, the TikTok Terms of Service, the TikTok Developer Terms of Service, the TikTok Developer Guidelines and the TikTok Community Guidelines. Where these Terms and Policies conflict with a platform's terms in relation to activity on that platform, the platform's terms prevail.

We access platform data only through each platform's official, authorised APIs. We do not scrape platforms, we do not circumvent rate limits or technical restrictions, and we do not remove, obscure or alter watermarks, attribution or copyright management information from any platform content.

4.2 Content we publish

All content we publish to our social accounts is educational or promotional content about general wellbeing. It is not medical advice. We do not publish content that makes therapeutic claims, that promotes regulated or prohibited goods and services, that targets minors, or that otherwise breaches a platform's advertising or community standards. Section 8 (Wellness and Medical Disclaimer) applies in full to our social media content.

4.3 Your interaction with us on a platform

When you comment on, message, mention or otherwise interact with our accounts, you agree to the Acceptable Use rules in section 3 and to the community rules in section 5. Your interaction is also governed by the relevant platform's own terms and privacy policy, which we do not control.

4.4 Platform data

Our handling of any data obtained through a platform, what we use it for, what we will never do with it, how long we keep it, and how to have it deleted, is set out in full in section 3 and section 12 of our Privacy Policy. In summary: we use it only to run our own accounts and respond to you, we never sell or broker it, we never use it to train AI models, and you can have it deleted at any time by emailing us or by removing our app permission on the platform.

4.5 Withdrawing permission

If you have granted an Elysian Solara application permission on a platform, you may withdraw that permission at any time through that platform's app permission settings. Instructions are provided in section 12 of our Privacy Policy.

4.6 Availability of platform features

Features that depend on a third-party platform may change, be limited, or be discontinued at any time by that platform. We are not liable for any loss arising from a platform's decision to change, restrict, suspend or discontinue its services or APIs.

5. User-Generated Content and Community Rules

If you submit a comment, review, testimonial, photo, video, question or any other content to us or to our social accounts ("your content"), the following applies.

5.1 Your responsibility

You are solely responsible for your content. You warrant that you own it or have all necessary rights to submit it, that it does not infringe anyone's rights, and that it complies with section 3 and with the terms of the platform you posted it on.

5.2 Licence you grant us

By submitting your content publicly to us, you grant Elysian Solara a non-exclusive, royalty-free, worldwide licence to display, reproduce and share that content in connection with our business, including re-sharing it on our own channels with attribution to you. You may withdraw this licence for future use at any time by contacting us, and we will stop using your content and remove it where we reasonably can.

5.3 Moderation

We may remove, hide or refuse to publish any content, and may block or report any account, where the content breaches these terms, breaches a platform's rules, or is spam, abusive, misleading, or makes unsubstantiated health claims. We are not obliged to monitor user content, and we do not endorse any opinion expressed by a user.

5.4 Health claims in comments

Comments and testimonials from users reflect individual experiences and are not representative of typical results. Nothing posted by a user constitutes medical advice or a claim by Elysian Solara.

6. Intellectual Property

All content on this website and on our official accounts, including text, articles, images, graphics, video, logos, branding, educational materials and website design, is owned by or licensed to Elysian Solara and is protected by Australian and international intellectual property laws.

You may view and print content from this website for your personal, non-commercial use only. Unauthorised reproduction, distribution, modification, republication, scraping or commercial use of any content is prohibited without our prior written consent. Use of our content to train artificial intelligence or machine learning models is expressly prohibited without our prior written consent.

The Elysian Solara name, logo and associated branding are trade marks of Elysian Solara. Nothing on this website grants any licence or right to use these trade marks without our express written permission.

Third-party trade marks, including Facebook, Instagram, Meta, TikTok and Google, are the property of their respective owners and are used for identification purposes only.

7. Copyright and Intellectual Property Complaints

We respect the intellectual property rights of others and respond promptly to valid infringement notices.

If you believe content published by Elysian Solara infringes your copyright, trade mark or other right, email info@elysiansolara.com.au with the subject line "IP Complaint" and include:

identification of the work or right you say has been infringed;
the exact URL or location of the material you say is infringing;
your name, postal address, email address and, if applicable, the rights holder you represent;
a statement that you have a good faith belief the use is not authorised by the rights holder, its agent, or the law;
a statement that the information in your notice is accurate, and that you are the rights holder or authorised to act on their behalf;
your electronic or physical signature.

We will acknowledge a valid notice within 2 business days and will remove or disable access to material that is found to be infringing. We may pass your notice to the person who supplied the material. We may terminate the access of, and cease dealing with, any person who repeatedly infringes intellectual property rights.

8. Wellness and Medical Disclaimer

General wellness information only

The content on this website and on our social media accounts, including articles, buying guides, product descriptions, videos and educational materials, is provided for general informational and educational purposes only. It does not constitute medical advice, diagnosis or treatment. Always consult a qualified healthcare professional before making decisions about your health, particularly in relation to the use of any wellness technology or recovery product.

Products are not medical devices

Products featured on this website, including saunas, ice baths, cold exposure chambers, hyperbaric therapy devices, red light therapy panels, hydrogen therapy products and other recovery technologies, are wellness tools intended for general wellbeing support. They are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition.

Contraindications and safety warnings

Certain individuals should consult a qualified healthcare professional before using any wellness technology product. This includes, but is not limited to, individuals who are pregnant or breastfeeding; have a cardiovascular condition, heart disease or abnormal blood pressure; have implanted medical devices such as a pacemaker or defibrillator; have a chronic health condition, compromised immune system, or are under active medical treatment; have recently undergone surgery or injury; or have a condition that affects heat or cold tolerance. Always follow the instructions provided by the product supplier and use products responsibly and within recommended guidelines.

Individual results

Individual results from the use of wellness products vary. No specific health outcomes, fitness results or therapeutic benefits are guaranteed. Testimonials and case studies reflect individual experiences and may not be representative of typical outcomes.

9. Website and Content Disclaimer

The content on this website, including Wellness Hub articles, blog posts, product guides, buying guides and comparison guides, is provided for informational purposes only. While we take care to ensure accuracy, Elysian Solara does not warrant the completeness, accuracy or suitability of any content for your specific circumstances.

Content is subject to change without notice. Product specifications, pricing, availability and supplier information may be updated at any time. We recommend verifying current information directly with the relevant supplier.

AI-assisted content and images

Some content on this website and on our social channels, including articles, product descriptions, comparison guides and images, may be produced or assisted using artificial intelligence technologies. All AI-assisted content is reviewed by a person before publication. Images may be illustrative and may not represent the exact product supplied. We recommend independently verifying any information relevant to your purchasing decision or health circumstances. Elysian Solara accepts no liability for decisions made in reliance on website content alone.

10. Affiliate, Sponsorship and Supplier Disclosure

Referral and affiliate arrangements. Elysian Solara may receive referral fees, commissions or other compensation from suppliers introduced through this website or through our social media content. This may occur where you click a link, submit an enquiry, or make a purchase following an introduction through our platform.

Honest recommendations. Our recommendations, reviews and product information are based on genuine assessment of available information. The existence of a referral or affiliate arrangement does not influence our editorial position.

Sponsored and branded content. Where content is sponsored, gifted or financially supported by a supplier, this is disclosed clearly and prominently in the content itself. On social platforms we additionally use the platform's own paid partnership or branded content disclosure tools where available, as required by those platforms. We do not present sponsored content as independent editorial content.

Compliance. Our disclosures are made in accordance with the Australian Consumer Law, ACCC guidance on misleading conduct, influencer and advertising disclosure, and the advertising and branded content policies of each platform we publish on.

11. Marketplace and Lead Generation Disclosure

When you submit an enquiry through this website, your contact details and enquiry information may be passed to one or more suppliers for the purpose of providing a quote or follow-up. You are informed of this at the time of submission, and our Privacy Policy describes how your personal information is handled in this context.

Unless expressly stated otherwise, Elysian Solara is not the seller of record and does not supply, install, warranty or service products directly. Those obligations rest with the relevant supplier.

12. Shipping and Delivery Policy

Australia-wide delivery. Products available through Elysian Solara are delivered across Australia by our supplier partners. Delivery is arranged between the customer and the relevant supplier at the time of purchase.

Delivery timeframes. Estimated delivery timeframes vary depending on the product, supplier and delivery location. Timeframes provided are estimates only and are not guaranteed. Freight carrier schedules, stock availability and geographic location may affect delivery times.

Remote and regional areas. Deliveries to remote or regional areas may incur additional freight charges and extended timeframes. Customers in these areas should confirm delivery options and any applicable surcharges with the supplier prior to purchase.

International suppliers and port delays. Some products are sourced from international suppliers. Estimated delivery times may be affected by port delays, customs processing, international freight schedules and force majeure events. We and our supplier partners will take reasonable steps to keep you informed of any significant delays.

Supplier responsibility. Delivery, freight and logistics are the responsibility of the relevant supplier. Elysian Solara does not accept liability for delays, damage or losses caused by freight providers or events beyond the supplier's reasonable control.

13. Refunds, Returns and Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Major failures. If a product has a major failure, you may choose a replacement, refund, or compensation for the reduction in value. A major failure includes situations where the product would not have been purchased if you had known about the problem, the product is substantially unfit for its stated purpose, the product is unsafe, or the product is significantly different from the description or sample.

Minor failures. Where a failure is not major, the supplier may choose to repair, replace or refund the product. We ask customers to contact the relevant supplier in the first instance to allow a reasonable opportunity to remedy the issue.

Change of mind. Consumer guarantees do not apply to change-of-mind returns. Whether change-of-mind returns are accepted, and any conditions that apply, is at the discretion of the individual supplier.

Damaged deliveries. We strongly recommend inspecting all deliveries at the time of arrival. If goods arrive visibly damaged, note this on the delivery docket and contact the supplier immediately. Retain photographic evidence of any damage.

How to make a claim. Contact the relevant supplier directly using the details provided at the time of purchase, or contact us at info@elysiansolara.com.au and we will assist in directing your query to the appropriate party.

14. Warranty Policy

Manufacturer and supplier warranties. Products supplied through Elysian Solara may be covered by manufacturer or supplier warranties. Warranty terms, periods and coverage vary by product and supplier and will be communicated at the time of purchase or in product documentation.

Warranty claims. To make a warranty claim, contact the relevant supplier using the details provided with your purchase. You may be asked to provide proof of purchase, a description of the fault, and supporting evidence.

Customer responsibilities. To maintain warranty coverage, products must be used in accordance with supplier instructions, installed by appropriately qualified persons where required, and maintained as recommended. Warranties may not cover damage resulting from misuse, unauthorised modifications, improper installation, or failure to follow operating instructions.

Statutory rights. Nothing in this warranty policy limits or excludes any rights you have under the Australian Consumer Law.

15. Freight, Installation and Site Preparation

Unless specifically agreed in writing between you and the relevant supplier, customers are responsible for ensuring that all site preparation requirements are met prior to delivery and installation. This includes, but is not limited to:

site access and clearance for delivery vehicles and installation equipment;
electrical connections, wiring and compliance with relevant electrical standards;
plumbing connections and drainage requirements;
crane lifts, rigging or specialised equipment where required for installation;
engineering assessments or certifications required for the installation site;
council approvals, permits or compliance certificates required for the installation;
structural or surface preparation to accommodate the product.

Failure to meet site preparation requirements prior to delivery may result in delays, additional charges, or the inability to complete installation. Confirm all site requirements with the relevant supplier prior to purchase.

16. Competitions and Promotions

Any competition, giveaway or promotion we run is administered by Elysian Solara alone. It is in no way sponsored, endorsed, administered by, or associated with Facebook, Instagram, Meta Platforms, Inc., TikTok, or any other platform, and by entering you release those platforms from all liability in connection with the promotion.

Each promotion is subject to its own specific terms and conditions, which will be published with the promotion and which prevail over this section where they conflict. Promotions are open to Australian residents aged 18 and over unless stated otherwise, and are run in accordance with applicable Australian trade promotion laws and each platform's promotion policies.

17. Privacy and Data Protection

Our collection, use, disclosure, storage and deletion of personal information is governed by our Privacy Policy, which forms part of these terms. It covers Australian Privacy Principles compliance, GDPR and UK GDPR rights, CCPA/CPRA rights, cookies and tracking, data retention periods, overseas transfers, and our handling of data obtained through Facebook, Instagram and TikTok.

To request deletion of your data, follow the instructions at https://elysiansolara.com.au/pages/privacy-policy#data-deletion.

18. Limitation of Liability

To the extent permitted by law, Elysian Solara's liability for any loss or damage arising from your use of this website, our social media accounts, or any product or service obtained through them, is limited to the resupply of the relevant information or service, or the payment of the cost of having the information or service resupplied.

Elysian Solara is not liable for any indirect, incidental, special or consequential loss or damage, including loss of profits, loss of data or loss of opportunity, except where such liability cannot be excluded by law.

Nothing in these terms limits or excludes any guarantee, warranty, right or remedy that cannot be excluded under the Australian Consumer Law or any other applicable law.

19. Indemnity

To the extent permitted by law, you agree to indemnify Elysian Solara against any claim, loss, liability or reasonable cost arising from your breach of these terms, your misuse of this website or our accounts, your content, or your infringement of any third-party right.

20. Suspension and Termination

We may suspend or terminate your access to this website, our services, or our social media accounts, and may remove your content, where you breach these terms, where we are required to do so by law or by a platform, or where necessary to protect our users, our business or any third party. Sections 6, 7, 18, 19 and 21 survive termination.

21. Governing Law and Disputes

These terms are governed by the laws of Queensland, Australia. Any disputes arising under these terms are subject to the exclusive jurisdiction of the courts of Queensland, Australia. Nothing in this clause prevents you from bringing a claim in a small claims tribunal or from exercising any non-excludable right under the law of your place of residence.

Before commencing proceedings, we ask that you contact us at info@elysiansolara.com.au so we can attempt to resolve the matter directly.

22. Changes to These Terms

We may update these terms from time to time to reflect changes in our business, technology, platform requirements or legal obligations. The "Last updated" date at the top of this page shows when they were last revised. Continued use of this website or our accounts following any change constitutes acceptance of the updated terms. This URL will remain the permanent home of our Terms and Policies.

23. Contact Information

Elysian Solara
Burleigh Heads, Queensland 4220, Australia
Email: info@elysiansolara.com.au
Business hours: Monday to Friday, 9:00am to 5:00pm AEST

For general enquiries, warranty claims, privacy requests, data deletion requests, intellectual property complaints or complaints of any kind, please contact us at the email address above. We respond within 2 business days.