Terms & Policies
This page brings together all of Elysian Solara's legal policies in one place. Use the links below to jump directly to any section.
Table of Contents
- Privacy Policy
- Terms of Service
- Shipping & Delivery Policy
- Refunds, Returns & Consumer Guarantees
- Warranty Policy
- Wellness & Medical Disclaimer
- Affiliate & Supplier Disclosure
- Marketplace & Lead Generation Disclosure
- Freight, Installation & Site Preparation
- Website Content Disclaimer
- Limitation of Liability
- Intellectual Property
- Contact Information
1. Privacy Policy
Elysian Solara is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect personal information when you submit an enquiry form, request a quote, subscribe to our newsletter, or interact with our website. The types of information we may collect include your name, email address, phone number, postcode, and general enquiry details. We do not collect sensitive information unless you choose to provide it.
How We Use Your Information
We use your personal information to respond to enquiries, provide product and service information, connect you with relevant suppliers, arrange quotes, and send communications you have requested. With your consent, we may also send you marketing communications about products and services we think may interest you.
Sharing Your Information
Your personal information may be shared with selected suppliers and partners for the purpose of providing quotes, fulfilling enquiries, arranging deliveries, installations, or product support. We take reasonable steps to ensure third parties handle your information in accordance with the APPs. Some of our service providers, including analytics platforms and email services, may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information receives comparable protection to that required under Australian law.
Analytics and Tracking
Our website uses Google Analytics and Meta Pixel to understand how visitors use the site and to support advertising. These tools may use cookies and similar technologies to collect information about your browsing activity. You can opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on. You can manage your advertising preferences for Meta through your Meta account settings. You may also manage or disable cookies through your browser settings, though this may affect your experience on our site.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Our website uses industry-standard encryption for data transmission.
Access, Correction and Complaints
You have the right to access and correct personal information we hold about you. To make a request, contact us at info@elysiansolara.com.au. If you believe we have interfered with your privacy, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Notifiable Data Breaches
In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme and notify affected individuals and the OAIC as required.
2. Terms of Service
Use of This Website
By accessing and using the Elysian Solara website at elysiansolara.com.au, you agree to these terms. If you do not agree, please do not use this website.
Elysian Solara's Role
Elysian Solara operates as an educational content publisher, wellness marketplace, and referral platform. We connect customers with wellness and recovery product suppliers. Unless expressly stated otherwise, Elysian Solara is not the seller of record and does not supply, install, warranty, or service products directly. Those obligations rest with the relevant supplier.
Acceptable Use
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not use the website in any way that could damage, disable, or impair the website or interfere with other users.
Accuracy of Information
We endeavour to ensure the information on this website is accurate and up to date. However, product specifications, pricing, availability, and content may change without notice. You should verify current information directly with the relevant supplier before making a purchase decision.
Website Availability
We do not guarantee that the website will be available at all times. The website may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.
Changes to Terms
We may update these terms from time to time. Continued use of the website following any changes constitutes your acceptance of the updated terms.
Governing Law
These terms are governed by the laws of Queensland, Australia. Any disputes arising under these terms are subject to the exclusive jurisdiction of the courts of Queensland.
3. Shipping and Delivery Policy
Australia-Wide Delivery
Products available through Elysian Solara are delivered across Australia by our supplier partners. Delivery is arranged between the customer and the relevant supplier at the time of purchase.
Delivery Timeframes
Estimated delivery timeframes vary depending on the product, supplier, and delivery location. Timeframes provided are estimates only and are not guaranteed. Factors including freight carrier schedules, stock availability, and geographic location may affect delivery times.
Remote and Regional Areas
Deliveries to remote or regional areas may incur additional freight charges and extended timeframes. Customers in these areas should confirm delivery options and any applicable surcharges with the supplier prior to purchase.
International Suppliers and Port Delays
Some products are sourced from international suppliers. Estimated delivery times for such products may be affected by port delays, customs processing, international freight schedules, and force majeure events. Elysian Solara and its supplier partners will take reasonable steps to keep you informed of any significant delays.
Supplier Responsibility
Delivery, freight, and logistics for products supplied through Elysian Solara are the responsibility of the relevant supplier. Elysian Solara does not accept liability for delays, damage, or losses caused by freight providers or events beyond the supplier's reasonable control.
Product Specifications
Product specifications and availability are subject to change without notice. We recommend confirming current specifications with the supplier before placing an order.
4. Refunds, Returns and Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Major Failures
If a product has a major failure, you may choose a replacement, refund, or compensation for the reduction in value. A major failure includes situations where the product would not have been purchased if you had known about the problem, the product is substantially unfit for its stated purpose, the product is unsafe, or the product is significantly different from the description or sample.
Minor Failures
Where a failure is not major, the supplier may choose to repair, replace, or refund the product. We ask customers to contact the relevant supplier in the first instance to allow a reasonable opportunity to remedy the issue.
Change of Mind
Consumer guarantees do not apply to change-of-mind returns. Whether change-of-mind returns are accepted, and any conditions that apply, is at the discretion of the individual supplier.
Damaged Deliveries
We strongly recommend inspecting all deliveries at the time of arrival. If goods arrive visibly damaged, please note this on the delivery docket and contact the supplier immediately. Photographic evidence of damage should be retained.
How to Make a Claim
To make a warranty or consumer guarantee claim, contact the relevant supplier directly using the details provided at the time of purchase, or contact Elysian Solara at info@elysiansolara.com.au and we will assist in directing your query to the appropriate party.
5. Warranty Policy
Manufacturer and Supplier Warranties
Products supplied through Elysian Solara may be covered by manufacturer or supplier warranties. Warranty terms, periods, and coverage vary by product and supplier and will be communicated at the time of purchase or in product documentation.
Warranty Claims
To make a warranty claim, contact the relevant supplier using the details provided with your purchase. You may be asked to provide proof of purchase, a description of the fault, and photographic or other supporting evidence.
Customer Responsibilities
To maintain warranty coverage, products must be used in accordance with supplier instructions, installed by appropriately qualified persons where required, and maintained as recommended. Warranties may not cover damage resulting from misuse, unauthorised modifications, improper installation, or failure to follow operating instructions.
Statutory Rights
Nothing in this warranty policy limits or excludes any rights you have under the Australian Consumer Law.
6. Wellness and Medical Disclaimer
General Wellness Information Only
The content on this website, including articles, buying guides, product descriptions, and educational materials, is provided for general informational and educational purposes only. It does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional before making decisions about your health, particularly in relation to the use of any wellness technology or recovery product.
Product-Specific Considerations
Products featured on this website, including saunas, ice baths, cold exposure chambers, hyperbaric therapy devices, red light therapy panels, hydrogen therapy products, and other recovery technologies, are wellness tools intended for general wellbeing support. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
Contraindications and Safety Warnings
Certain individuals should consult a qualified healthcare professional before using any wellness technology product. This includes, but is not limited to, individuals who are pregnant or breastfeeding; have a cardiovascular condition, heart disease, or abnormal blood pressure; have implanted medical devices such as a pacemaker or defibrillator; have a chronic health condition, compromised immune system, or are under active medical treatment; have recently undergone surgery or injury; or have a condition that affects heat or cold tolerance.
Always follow the instructions provided by the product supplier and use products responsibly and within recommended guidelines.
Individual Results
Individual results from the use of wellness products vary. No specific health outcomes, fitness results, or therapeutic benefits are guaranteed. Testimonials and case studies reflect individual experiences and may not be representative of typical outcomes.
AI-Assisted Content and Images
Some content on this website, including articles, product descriptions, comparison guides, and images, may be produced or assisted using artificial intelligence technologies. All AI-assisted content is reviewed before publication; however, we recommend independently verifying any information relevant to your purchasing decision or health circumstances. Images used on this website may be illustrative and may not represent the exact product supplied.
7. Affiliate and Supplier Disclosure
Referral and Affiliate Arrangements
Elysian Solara may receive referral fees, commissions, or other compensation from suppliers introduced through this website. This may occur where you click a link, submit an enquiry, or make a purchase following an introduction through our platform.
Honest Recommendations
Our recommendations, reviews, and product information are based on genuine assessment of available information. The existence of a referral or affiliate arrangement does not influence our editorial position or the information we provide about a product or supplier.
Sponsored Content
Where content on this website is sponsored or financially supported by a supplier, this will be disclosed clearly. We do not present sponsored content as independent editorial content.
Compliance
Our affiliate and referral disclosures are made in accordance with obligations under the Australian Consumer Law and ACCC guidance on misleading conduct and advertising. We are committed to transparency in our commercial relationships.
8. Marketplace and Lead Generation Disclosure
Elysian Solara operates as an educational content publisher, wellness marketplace, referral partner, affiliate partner, and lead generation platform. Depending on the nature of the transaction or enquiry, Elysian Solara may act in one or more of these capacities.
Products and services featured on this website may be supplied by independent third-party suppliers. Unless Elysian Solara is expressly identified as the seller of record in your transaction documentation, contract terms, product warranties, delivery obligations, installation responsibilities, and after-sales support are the responsibility of the relevant supplier.
When you submit an enquiry through this website, your contact details and enquiry information may be passed to one or more suppliers for the purpose of providing a quote or follow-up. You will be informed of this at the time of submission. Our Privacy Policy describes how your personal information is handled in this context.
9. Freight, Installation and Site Preparation
Unless specifically agreed in writing between you and the relevant supplier, customers are responsible for ensuring that all site preparation requirements are met prior to delivery and installation. This includes, but is not limited to:
- Site access and clearance for delivery vehicles and installation equipment
- Electrical connections, wiring, and compliance with relevant electrical standards
- Plumbing connections and drainage requirements
- Crane lifts, rigging, or specialised equipment where required for installation
- Engineering assessments or certifications required for the installation site
- Council approvals, permits, or compliance certificates required for the installation
- Structural or surface preparation to accommodate the product
Failure to meet site preparation requirements prior to delivery may result in delays, additional charges, or the inability to complete installation. Customers should confirm all site requirements with the relevant supplier prior to purchase.
10. Website Content Disclaimer
The content on this website, including Wellness Hub articles, blog posts, product guides, buying guides, and comparison guides, is provided for informational purposes only. While we take care to ensure accuracy, Elysian Solara does not warrant the completeness, accuracy, or suitability of any content for your specific circumstances.
Content is subject to change without notice. Product specifications, pricing, availability, and supplier information may be updated at any time. We recommend verifying current information directly with the relevant supplier.
Some content may be produced or assisted using artificial intelligence technologies and subsequently reviewed before publication. Elysian Solara accepts no liability for decisions made in reliance on website content alone.
11. Limitation of Liability
To the extent permitted by law, Elysian Solara's liability for any loss or damage arising from your use of this website or any product or service obtained through this website is limited to the resupply of the relevant information or service, or the payment of the cost of having the information or service resupplied.
Nothing in these terms limits or excludes any guarantee, warranty, right, or remedy that cannot be excluded under the Australian Consumer Law or any other applicable law.
Elysian Solara is not liable for any indirect, incidental, special, or consequential loss or damage, including loss of profits, loss of data, or loss of opportunity, arising from your use of this website or any product supplied through it, except where such liability cannot be excluded by law.
12. Intellectual Property
All content on this website, including text, articles, images, graphics, logos, branding, educational materials, and website design, is owned by or licensed to Elysian Solara and is protected by Australian and international intellectual property laws.
You may view and print content from this website for your personal, non-commercial use only. Unauthorised reproduction, distribution, modification, or commercial use of any content on this website is prohibited without our prior written consent.
The Elysian Solara name, logo, and associated branding are trademarks of Elysian Solara. Nothing on this website grants any licence or right to use these trademarks without our express written permission.
13. Contact Information
Elysian Solara
Burleigh Heads, Queensland 4220
Australia
Email: info@elysiansolara.com.au
Business Hours: Monday to Friday, 9:00am to 5:00pm AEST
For general enquiries, warranty claims, privacy requests, or complaints, please contact us at the email address above and we will respond within 2 business days.